Medical services contract
PUBLIC CONTRACT FOR THE PROVISION OF MEDICAL SERVICES
1. GENERAL PROVISIONS
1.1. In this Public Agreement on the Provision of Medical Services, the terms
are used in the following meanings:
The contractor is AIRDOC LLC.
Customer – Patient, Legal Representative of the Patient or other person who
has concluded this Public Agreement on the provision of medical services in the interests of the Patient
services.
Patient – ​​an individual, including a person before reaching the age of majority,
who receives medical care (preventive, diagnostic, therapeutic) from
The Contractor on the terms specified in this Agreement, in the interests of which the Customer
this Agreement is concluded. The Patient may be the Customer and conclude an agreement
independently if he/she achieves full civil capacity in accordance with
legislation of Ukraine.
Affirmative Actions – actions that indicate agreement to abide by the Agreement and
provisions set out on the Contractor’s Website and in this Agreement. Such actions
may be considered: Patient registration, ordering services, including on the website
Contractor, start of actual use of medical services, payment
medical services or other actions that indicate the Customer’s agreement with the terms of this
Contract.
The moment of conclusion of the Agreement is the moment of confirmation actions.
Services (medical services) – a complex of advisory, diagnostic,
therapeutic, preventive and rehabilitation measures of varying degrees
complexity and purpose provided by the Contractor under the terms of this
The list of services, their cost and other information about them are set out on
On the Contractor’s website and directly at the Contractor’s places of operation.
Initial registration is the process during which the Contractor first receives
personal data of the Customer and the Patient, and enters such data into the electronic
Patient’s medical record. Initial registration occurs at the first visit
to the Contractor.
Personal data – information or a set of information about the Patient
and/or the Customer, to whom the surname, first name, patronymic, date refers
date of birth, place of residence, telephone numbers, and other information,
which concerns the Patient and/or the Customer and can be used by the Contractor
for the purpose of their identification.
The Contractor’s Website – the Contractor’s website on the Internet, which is located
at: airdoc.com.ua
Parties – joint name of the Customer and the Contractor at the same time
their mention in this Agreement.
1.2. This Public Agreement on the Provision of Medical Services (hereinafter referred to as the “Agreement”) is
public and determines the terms and rules for the provision by the Contractor to the Customer
medical services and is concluded for an indefinite period. Terms of this Agreement
are the same for all consumers, the unconditional acceptance of the terms of which
(ordering and/or paying for medical services by the Customer and/or performing other Confirming actions) is considered acceptance of this Agreement by the Customer and
certifies the fact of its conclusion.
1.3. The Contract is binding for execution by the Contractor from the moment of its
publication on the Contractor’s Website, and for the Customer – from the moment that has come
earlier: placing an order and/or paying for services under the Agreement or
actual start of the provision of services. The contract is considered concluded at the moment
acceptance by the Customer of its terms (completion of Confirmatory Actions).
1.4. The terms of the Agreement are determined by the Contractor independently and in accordance with
current legislation of Ukraine. The Agreement and/or its individual provisions may
be changed by the Contractor with mandatory notification of the Customer
by publishing on the Contractor’s Website.
In case of disagreement of the Customer with the changes made to the Agreement, the Customer
is obliged to terminate the Agreement within three days from the date of publication
such changes on the Contractor’s Website by notifying the Contractor in writing. Not
Termination of the Agreement and continued use of the services indicates consent.
Customer with the amendments made to the Agreement.
1.5. By concluding the Agreement, the Customer confirms that he is familiar with and agrees
with the terms of the Agreement and the Contractor’s Price List posted on the Site
The Contractor, and also gives his consent to the collection and processing of his personal data
data in the manner prescribed by the current legislation of Ukraine.
2. SUBJECT OF THE CONTRACT
2.1. Under this Agreement, the Contractor undertakes to provide medical services
to the Customer, and the Customer undertakes to pay for them in the manner and on the terms,
specified in this Agreement.
2.2. The list and cost of medical services is determined in accordance with
The Contractor’s price list, which is posted on the Contractor’s Website and directly in
places of the Contractor’s activities.
2.3. Medical services are provided by the Contractor’s qualified personnel, with
using appropriate medical equipment and approved
use of medical products (domestic and foreign medicines)
production) and materials, including using modern techniques.
2.4. The Customer confirms that he has received an electronic copy of this
The Agreement in a form that makes it impossible to change its content, has fully familiarized himself with
terms of this Agreement, has no reservations or objections to the terms
of the Agreement and undertakes to properly perform the duties assigned to it
obligations under this Agreement. This Agreement is concluded without signing
The Parties to the written copies of the Agreement.
2.5. This Agreement, concluded in compliance with the above conditions, is considered
such that in legal consequences it is equivalent to a contract concluded in
in writing.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. The Contractor is obliged to: provide the Customer with timely, high-quality and complete medical
services that are the subject of this Agreement;
to process medical services provided to the Customer and to store medical records
documentation drawn up in the process of providing services under this Agreement, in
compliance with the requirements of the current legislation of Ukraine;
provide the Customer with medical documentation and information, as well as all
accompanying documents issued in the process of providing medical services under this
By the Agreement, within the limits and in the manner determined by the current legislation of Ukraine;
provide the Customer with qualified medical personnel;
provide medical services using working and serviceable equipment and
using quality medical products used to provide
services;
make an appointment for the Customer’s reception on the basis of the relevant
Customer’s request (appointment) on the Contractor’s Website.
3.2. The Contractor has the right:
make changes to the Price List by notifying the Customer of such changes
by posting information on the Contractor’s Website or other available
in a way;
refuse to provide medical services to the Customer upon presentation of
The customer provides incomplete and/or inaccurate personal data to the medical
the Contractor’s personnel, as well as in the event of the Customer’s debt to
The Contractor for the medical services provided;
not to start providing certain medical services to the Patient (or suspend
their provision) in cases:
a) detection of diseases (pathologies) in the Patient during examination,
methods of treatment (correction) that are not included in the license
The executor of the list of permitted types of medical practice;
b) detection of contraindications in the Patient during the examination that may
significantly affect the effectiveness of the application chosen by the Customer in
the interests of the Patient of the treatment method;
not to initiate the procedure for providing medical services in the absence of
proper confirmation of the Customer’s fulfillment of prepayment obligations
medical services (if services are provided on a pre-paid basis)
and/or repayment of debts for previously provided medical services (in the case of
the existence of such debt);
in case of a Patient being late for more than 20 minutes, in a unilateral
procedure to change the term of provision of medical services, postpone or cancel
provision of such medical services, if the postponement of the provision of medical services
impossible, informing the Customer about it.
3.3. The Customer is obliged to:
make an appointment on the Contractor’s website at the specified date and time;
appear at the place of provision of medical services at the time agreed with the Contractor
time;
accept medical services provided by the Contractor in a proper manner, which are
the subject of this Agreement;
timely and fully pay for medical services that are
subject of this Agreement, in the manner specified in this Agreement; strictly adhere to the treatment prescribed by the Contractor and/or
examination, internal regulations of the medical institution and other
requirements that ensure high-quality and timely provision of medical services;
in case of ordering medical services for your child, provide support
of the child in the process of providing medical services, as well as proper and timely
the child’s performance of the treatment and/or examination prescribed by the Contractor;
immediately notify the Contractor of any deficiencies identified in the process of receiving
The customer of medical services that are the subject of this Agreement, by means of
appeal to the Contractor with a complaint addressed to the head of the medical institution. In
Otherwise, the Contractor is not responsible for negative consequences.
consequences that may occur as a result of failure to notify/untimely
reporting such deficiencies;
provide true biographical (personal) and address data of yourself and the Patient,
and information for medical history (including any allergic reactions and/or
contraindications), which are entered into medical records, including questionnaires;
provide originals or copies of documents containing information about the status
the Patient’s health, which are necessary for the Contractor to provide medical services.
3.4. The Customer has the right:
to require the Contractor to provide timely and high-quality medical services
under this Agreement;
to familiarize yourself with medical documentation and information,
issued in the process of providing medical services under this Agreement, in
compliance with the current legislation of Ukraine. Procedure for familiarization with
medical documentation is approved by the Contractor.
receive medical information about your health status from the Contractor
in accordance with the procedure provided for by the current legislation of Ukraine;
demand a change of the attending physician with a mandatory indication of the reasons for such a change
requirements;
to the secret of the Patient’s health status, the fact of seeking medical attention
assistance, diagnosis, as well as information obtained during a medical examination
terminate the Contract early in the event of failure to fulfill obligations by the Contractor
and in other cases provided for by this Agreement, by notifying
in writing to the Contractor.
receive reliable and complete information about contraindications, possible
complications and risks (including for life and health), prognosis of possible
the development of the Patient’s disease when providing medical services.
4. COST OF SERVICES AND PAYMENT PROCEDURE
4.1. The cost of medical services is determined in the Contractor’s Price List, which is valid for
date of payment for medical services and posted on the Contractor’s Website.
4.2. Payment for services under the Agreement is made in the amount of 100% of the price of the corresponding
medical services according to the Contractor’s Price List in one of the following ways:
advance (pre-) payment (by transferring money)
funds in the national currency of Ukraine to the Contractor’s bank account for
through online payments using payment methods and in accordance with
payment system rules); on the day of actual provision of medical services (by making a cash payment)
funds in the national currency of Ukraine to the Contractor’s cash desk or in another way, not
prohibited by the current legislation of Ukraine);
4.3. The funds paid by the Customer are not refundable, in the event of a proper
fulfillment of the terms of the Agreement by the Contractor, except for the cases provided for in clause 4.4.
Contract.
4.4. In the event that the service was not provided to the Customer in full, except for
cases where the inability to provide a service is due to actions or inaction
A patient who violates the terms of this Agreement and (or) makes it impossible
fulfillment of the terms of the Agreement by the Contractor, the cost of the service not provided (parts
services) may be returned to the Patient as a deposit within ten business days
days from the moment of ordering the service.
In case of refusal of the Customer to receive actually paid medical
services, but not less than 10 (ten) hours before the actual start of their
provision, the funds are returned to the Customer in the manner specified herein
Agreement. In case of Customer’s refusal less than 10 (ten) hours before the
actual provision of services, the Customer will not be refunded.
4.5. Refunds are made based on the Customer’s written application, in
which the Customer must indicate his passport details and add to the specified application
a copy of your passport and a check or receipt. In the absence of a check or receipt
The Contractor has the right to refuse to refund the Customer’s funds,
paid for the performance of this Agreement.
5. PROCEDURE FOR PROVISION OF SERVICES
5.1. Medical services are provided at the actual place of activity
The Contractor, as agreed upon by the Parties when the Customer makes an appointment.
5.2. If the Customer within 1 (one) business day from the date of actual
receiving services will not provide a written reasoned refusal to accept
medical services, the services are considered accepted by the Customer without reservations
and without complaints.
5.3. In the event of a motivated refusal by the Customer to accept medical
services, the Parties shall resolve disputes through negotiations.
5.4. If, during the provision of services under this Agreement, it becomes necessary to
providing additional medical services, manipulations, clinical and diagnostic
research for medical reasons, such services are ordered additionally and
are paid separately.
6. RESPONSIBILITY OF THE PARTIES
6.1. For failure to fulfill or improper fulfillment of obligations under this Agreement
The Parties shall bear the responsibilities established by this Agreement and the applicable
the legislation of Ukraine.
6.2. In case of violation by the Customer of the terms of payment for medical services, the Customer
pays the Contractor a penalty in the amount of double the NBU discount rate on the amount
of the debt for each calendar day of delay, and for a delay of more than 30 (thirty) calendar days, the Customer, at the request of the Contractor, must
additionally pay the latter a fine in the amount of the debt.
6.3. The Contractor shall not be liable without fault, nor for damage caused
to the Customer’s health, which arose in the process of providing medical services under this
The contract resulted in:
failure to appear or untimely appearance of the Customer for scheduled visits or
medical check-ups;
early termination of the prescribed treatment by the Customer
(examination, etc.);
early termination of this Agreement at the initiative of the Customer;
failure to notify or untimely notification by the Customer of significant
information about your health, including the presence of allergies or other
specific reactions to medications, atypical structure of organs or their
systems, the presence of diseases that pose a threat to others and
medical staff;
failure by the Customer to comply with the prescriptions and recommendations of the Contractor’s doctors
and/or violation of the treatment regimen.
6.4. The Contractor is not responsible for the disclosure of information provided
By the Customer when using the Contractor’s Site, if such disclosure
occurred as a result of circumstances that were beyond the control of the Contractor and could not be
prevented or avoided by him (in particular, as a result of hacker attacks, interception
information data of the Contractor’s Site, placement of confidential information
by the Customer on external information resources and/or websites, etc.).
6.5. The Contractor is not liable in the event of receipt by third parties
any information about the Customer by obtaining access to the specified
The Customer’s email address and phone number. In the event of
any changes to the Customer’s data (including email addresses and
phone number) The Customer undertakes to immediately notify in writing
The Contractor, and in case of failure to notify, bears the risks of all related
these negative consequences.
6.6. The Parties are exempt from liability for non-fulfillment or improper
performance of its obligations under this Agreement, if this failure to perform has become
as a result of force majeure circumstances that arose after the signing of this
of the Agreement and which the Party could not avoid and foresee. Such circumstances
The parties include: natural disasters (storms, cyclones, earthquakes and other natural and
climatic phenomena); war and military actions, mass riots, strikes, actions
protest; technological factors (lack of electricity, damage to
equipment, accidents, fires, etc.), actions or inaction of state bodies and
local government bodies, changes in legislation regulating
legal relations of the Parties under this Agreement and other circumstances that
prevent the Parties from fulfilling their contractual obligations and which are not
are subject to their control.
6.7. In the event of the circumstances specified in clause 6.6. of this Agreement, the Party, for
which they occurred, is obliged no later than within seven days from the date of their
occurrence, notify the other Party in writing. Due
confirmation of the fact of the occurrence and duration of force majeure circumstances is a document issued by the Chamber of Commerce and Industry of Ukraine or another
by the authorized body in accordance with the procedure established by law.
6.8. The Customer is obliged to compensate the Contractor for material damage in
in connection with damage or destruction of the Contractor’s property, in full in
the amount of damage caused. In the event of destruction of property, its loss (theft, etc.),
damage (malfunction) to property that cannot be repaired or eliminated
requires expenses exceeding 1/3 (one third) of the value of the property, the Customer
undertakes to pay the Contractor the full value of the property, which is confirmed
the Contractor’s settlement documents for the acquisition of the specified property or
pay the full value of the property according to its current value on the Ukrainian market.
7. TERM OF THE AGREEMENT, AMENDMENTS TO IT AND
DISASSEMBLY
7.1. The Agreement shall enter into force for a specific Customer from the moment of its execution.
one of the affirmative actions and is valid until the parties fully fulfill their
obligations taking into account the provisions of this Agreement.
7.2. This Agreement is publicly brought to the attention of all Customers by means of its
placement (publication) on the Contractor’s Website.
7.3. The Contractor independently and in compliance with the requirements of current legislation
Ukraine determines the terms of the Agreement. The Contractor has the right to independently change
terms of the Agreement with mandatory notification of Customers on the Site.
In case of disagreement of the Customer with the changes made to the Agreement, such
The Customer has the right to terminate the Agreement within 7 (seven) calendar days from the date of
when he learned or could have learned about the amendments made to the Agreement. Non-termination
The Customer of the Agreement within the specified period and the continuation of receiving services
indicates the Customer’s consent to the changes made to the Agreement.
7.4. All changes to this Agreement are published on the Contractor’s Website and become effective
effective from the date of such publication.
7.5. The Contractor has the right to terminate this Agreement unilaterally
order, giving notice by posting an announcement about it on its Website
no later than 15 (fifteen) calendar days prior to such termination.
7.6. In the event of termination of this Agreement in accordance with the procedure provided for in clause 7.5
of the Agreement, the Contractor is not exempted from the obligation to provide services to all
Customers who have made a payment will be notified of the
termination of this Agreement.
7.7. Medical services for each personal order are provided at
the terms of the Agreement, the version of which was in force at the time of conclusion
affirmative action.
7.8. The parties may terminate the contractual relationship early on the terms and conditions
provided for by the current legislation of Ukraine and this Agreement.
7.9. This Agreement may be terminated early in the following cases:
– at the initiative of the Customer, by informing the Contractor in writing;
– at the initiative of the Contractor, in cases provided for by this Agreement;
– by mutual consent of the parties.
8. CONFIDENTIALITY 8.1. The Parties have agreed on the complete confidentiality of certain provisions of this
of the Agreement, which provides for the Contractor to keep confidential information about
personal data and health status of the Patient, ensuring the preservation of medical records
confidentiality, as well as the circumstances of the provision of medical services.
8.2. The parties agreed on the indefinite nature of the contractual terms regarding
disclosure of medical secrets and unauthorized access to confidential
information.
8.3. Each party is obliged to ensure strict confidentiality of the information received.
when performing the contract, information (technological, financial, commercial and
other) and take all appropriate measures to ensure its non-disclosure. The transfer of the specified
information to any third parties, its publication or disclosure by others
ways and means, may only take place with the written consent of the Parties, except
cases provided for by the legislation of Ukraine.
8.4. The Customer is personally responsible for the disclosure
confidential information when giving third parties access to the phone or
email address provided by them during initial registration.
8.5. The Contractor shall take all possible measures to maintain the confidentiality of
information, but is not responsible for its disclosure as a result
hacker attacks on the Contractor’s software or physical theft
information carriers
9. OTHER CONDITIONS
9.1. Each Party is obliged to ensure strict confidentiality
information received from the other Party when concluding and fulfilling the terms of this
Agreement. Transfer of the specified information to third parties, its publication or
Disclosure in any other way may only take place with written consent.
by agreement of both Parties, regardless of the reasons and date of termination of the Agreement,
except for cases provided for by the current legislation of Ukraine.
9.2. The parties agreed to record telephone conversations and the possibility of
reference to them in the event of disputes, as well as in the settlement of conflicts
situations under the Agreement.
9.3. The Contractor shall make every effort to ensure that
The information posted on this site was up-to-date and useful at the time
its publication and does not bear any responsibility related to the use of this
information, as a result of possible inaccuracies, errors and omissions. The Contractor
does not bear any material or other liability for intentional or unintentional
damage that may arise from the use of information posted
on the Contractor’s Website, which may cease to be relevant, may not be complete,
contain technical or grammatical inaccuracies. The Contractor has the right without
prior notice to make changes and additions to the Contractor’s services and
other information posted on the Contractor’s Website. Site visitors can
follow hyperlinks to external information resources and/or web pages
sites. Placing hyperlinks does not imply a connection between the Contractor and
external resources. The Contractor bears no responsibility for the content, correctness, legality and reliability of information posted on external resources.
resources.
9.4. Minors, minors or incapacitated patients are accepted only in
presence of their legal representatives. Legal representatives give consent to
provision of medical services to persons in whose interests they act. In such a case
legal representatives act as the Customer of this Agreement and
undertake to comply with the conditions set out therein
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